I Tax Online

Frequently Asked Questions

This section addresses the most common questions we receive from our customers. If you have more unanswered queries, do not hesitate to talk to us.

Let’s go through the most frequently asked questions concerning Itaxonline’s online tax return service.

We believe that these frequently asked questions will help you understand Itax Accountants and the tax agent service we provide at Itaxonline.com.au.

Please visit the contact us page or send us an email at info@itaxagent.com.au if you have any questions that aren’t addressed here; we’ll be pleased to answer them. We want you to be as knowledgeable about your tax return as possible, so the Itaxonline’s staff is prepared to answer any questions you may have.

All Australian nationals who earn more than the $18,200 tax-free level are required by law to submit a tax return. If you are unable to do so, you will be punished as well as have to pay penalties.

You must make sure to submit your paperwork on time and in accordance with all legal requirements. However, you can be busy working to increase your income or perhaps you have other responsibilities to take care of. We can assist you in filing your tax return on time.

Due to a variety of factors, our experience has shown us that many Australians are qualified to file for a tax refund.

For Australian residents, ITaxonline.com.au provides accounting and tax agent services. We provide a user-friendly web platform that is accessible whenever and wherever you are.

We are completely aware that Australia has a number of other tax service providers. For this reason, we strive to excel in what we do while maintaining competitive rates for our service. We expedite and simplify the process for you. You do our services without having to physically visit our office. No appointments are ever necessary with us.

You may file your taxes using a desktop or mobile device as well. You may get in touch with us right away if you need assistance or if you have any queries. Real accountants are on hand to respond to your questions over the phone or on our website.

And lastly, we want to provide bigger reimbursements. Our careful examination of your tax return will result in greater deductions, boosting your tax refund.

MyTax and myGov are both official government websites. Although it simplifies the procedure for individuals who are used to submitting tax returns, it is not entirely suggested for newcomers. One consequence is that you are left alone. There aren't any manuals or comprehensive instructions that will assist you figure out what to input and how much you may claim.

Even if you are familiar with filing tax returns, you will need to consider what to do if the ATO issues you with an amended assessment. You won't know what to do if you are subject to an ATO audit.

If you continue to use MyTax or MyGov from the Australian Taxation Office, you are losing out. Today, more than 70% of Australians use tax preparers like Itaxonline.com.au. For you to maximise your refund, we provide an intuitive online tax return platform. At the same time, our service assists you in timely and properly filing your tax return. We are the most convenient option for all Australians who pay taxes.

To register, click the "Get Started" button. This box is present across the website. Then, you may provide us the relevant details, including your name. Make sure the form is filled out completely and all necessary information is provided.

Wait for the activation notification that you will get in your registered email when you have completed the sign-up procedure. To activate your new account, make sure you click the link.

We will ask you for more information, such as your tax file number and your group certificate, in addition to your name and other basic information about yourself. For all occupations, a group certificate is necessary. Your PAYG may be attached, which will speed up the process.

As well as your interest statements, which contain your bank interest, you must provide them to us. Additionally, you must provide any dividends, other income statements, and deductions. The latter might consist of costs associated with the job, gifts to certain charities, and more. A list of all your health insurance, particularly those that are privately owned, might be beneficial. Finally, you may need to provide us with further information including your spouse's taxable income.

All of the aforementioned required papers will enable us to provide you a very accurate estimate of your tax refund. You may easily get in touch with us by phone or email if you have questions regarding the information we want.

You may now start the tax return procedure after you have your account. Choose the appropriate year for which you want to submit your tax return. You may finish more than one year at once at Itaxonline.com.au. You can save more time this way, and we can file them all at once. You may always save the form and return to it later if you are unable to finish it right away.

Verify that you have provided all the necessary information. Add your income as well, making sure to account for any sources of revenue except your employment. The next step is to add deductions, which is essential for maximising your return. We advise you to prepare all of the receipts.

You could also include additional offsets, such your private health insurance, depending on your specific situation. Finally, you will have to submit a few files, such as income statements and tax deductions. We need a copy of your ID in addition to your passport or driver's licence if you are a first-time user of our website.

Prior to clicking the Send button, double-check everything. Please remember to digitally sign the paper. There is no need to worry, however, since our accountants will additionally assess the data you provided before submitting the tax return to the ATO.

At itaxonline.com.au, we take the security and privacy of your documents and information very seriously. We have implemented robust measures to ensure the protection of your data. We utilize encryption technology to safeguard your personal and financial information. Our website is secured with SSL (Secure Socket Layer) encryption, which establishes a secure connection between your browser and our servers.

Additionally, we have strict internal policies and procedures in place to ensure the confidentiality and integrity of your data. Rest assured that your information is treated with the utmost care and is only used for the purpose of preparing your tax return.


No, you do not need to send a physical copy of your tax return to our company. We have streamlined our process to make it convenient for you. All the necessary information and documents can be provided electronically through our secure online portal. This eliminates the need for paper documents and allows for a faster and more efficient tax filing experience.

While we cannot guarantee a tax refund as it depends on various factors such as your income, deductions, and tax obligations, we strive to maximize your eligible refund. Our experienced tax professionals will ensure that all applicable deductions and credits are considered during the preparation of your tax return. By accurately assessing your tax situation, we aim to help you receive any refund you may be entitled to.

The processing time for tax refunds can vary based on several factors, including the method of filing (online or paper), the complexity of your return, and the workload of the tax authorities. In general, if you file your tax return electronically and choose to receive your refund via direct deposit, you can typically expect to receive your refund within a few weeks. However, it's important to note that individual circumstances may affect the processing time, and occasionally, additional reviews or audits may result in longer processing periods.

To estimate your tax refund amount, you can use our tax return calculator available on our website at https://itaxonline.com.au/tax-calculator/. This calculator takes into account various factors such as your income, deductions, and credits to provide you with an estimate of your potential refund. Please note that the calculator is designed to give you an approximate figure and should not be considered a guarantee of your actual refund. For a precise calculation, we recommend consulting with our professional tax preparers.

Yes, once you have submitted your tax return through our online portal, we will provide you with a confirmation or acknowledgment to indicate that your tax return has been successfully submitted. This confirmation will serve as proof that your tax return has been received by our system. If there are any issues or additional information required, our team will promptly contact you to ensure the successful processing of your tax return.

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